Terms of Service

These Terms of Service govern your use of AccordMix. Please read them carefully — they include limits on our liability, the terms that apply when you connect a YouTube channel, and the law that governs any dispute. By creating an account or using AccordMix, you agree to them.

1. The agreement

These Terms are a binding agreement between you and Accord Ltd ("AccordMix", "we", "us", "our"), a company registered in Nigeria at 13, Primewater Views, Off Freedom Way, Lekki, Lagos.

By creating an account, accessing the studio, broadcasting through us, or using the AccordMix listener app, you accept these Terms and our Privacy Policy, which is incorporated into them. If you do not accept them, do not use the Service.

If you are agreeing on behalf of a church, organization, or company, you confirm that you have authority to bind it, and "you" means that entity.

You must be at least 13 years old to use the Service, at least 18 to enter into a paid plan, and legally able to enter into this agreement where you live.

2. Definitions

3. The Service

AccordMix is an audio-first live broadcasting and multistreaming platform. It lets you broadcast from your browser or send RTMP/RTMPS from software or hardware encoders such as OBS, vMix, or a dedicated appliance, and it relays that stream to the Destinations you configure. It also provides public listening pages, live chat, replays, and a listener mobile app.

We may add, change, or remove features. Where a change materially reduces functionality you rely on, we will give reasonable advance notice.

4. Your account and your Organization

• You must give accurate registration information and keep it up to date, and you must verify your email address.
• You are responsible for keeping your credentials confidential and for everything done under your account.
• Tell us promptly at hello@accordmix.com if you suspect unauthorised access.
• Owners and Admins can invite and remove members, change roles, and connect or disconnect Destinations. An Owner or Admin acting within your Organization acts on your behalf.
• Do not share one account between several people; create separate accounts and assign roles instead.

5. Destinations and third-party platforms

AccordMix relays your broadcast to platforms we do not control. When you configure a Destination you are responsible for complying with that platform's own terms, community guidelines, and copyright rules, and for holding a valid account there in good standing.

We are not responsible for a Destination's availability, latency, transcoding, monetisation decisions, content moderation, or account actions. If a platform suspends your account, changes its API, revokes access, or rate-limits us, your broadcast to that Destination may fail through no fault of ours.

You must not use AccordMix to circumvent a platform's technical limits, terms, or restrictions — including its rules on simultaneous streaming, geographic access, or content licensing.

6. YouTube and Google API Services terms

AccordMix uses YouTube API Services to create and manage live broadcasts on channels you connect. This section applies whenever you connect a YouTube channel.

• You agree to be bound by the YouTube Terms of Service. They apply to you directly, in addition to these Terms.
• Google's use of your data is governed by the Google Privacy Policy. AccordMix's own handling of Google user data is described in section 5 of our Privacy Policy.
• AccordMix's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
• You can revoke AccordMix's access at any time by disconnecting the channel in the studio, or via Google's third-party access settings.
• AccordMix's YouTube integration is subject to the YouTube API Services Terms of Service. We may be required to change or withdraw the integration if Google changes those terms or its API.

You confirm that you own or are authorised to manage any YouTube channel you connect, and that broadcasting to it through AccordMix does not breach YouTube's policies.

7. Your Content

You keep all rights in Your Content. We claim no ownership of anything you broadcast.

To operate the Service, you grant us a worldwide, non-exclusive, royalty-free licence to receive, host, store, transcode, encode, cache, transmit, relay to the Destinations you select, display to the listeners you make it available to, and — where you enable recording — record and store Your Content. This licence exists only so that we can run the Service for you, lasts only as long as we need it for that purpose, and ends when you delete the Content or close your account, subject to backup rotation.

You are responsible for holding every right needed for what you broadcast — including music, video, images, and performances — and for any consents required from people who appear in it.

8. Acceptable use

You must not use the Service to:

• broadcast or distribute unlawful content, or content that infringes anyone's intellectual property, privacy, or publicity rights;
• broadcast content that is sexually explicit, that sexualises minors in any way, that incites violence or hatred against a group, or that harasses, threatens, or defames a person;
• impersonate another person or organization, or misrepresent your affiliation with one;
• distribute malware, run phishing or fraud schemes, or promote deceptive financial offers;
• probe, scan, or test the vulnerability of the Service, or breach or circumvent its authentication, rate limits, or quotas;
• resell, sublicense, or provide the Service to third parties as your own product without a written agreement with us;
• use automated means to access the Service other than through our documented API, or place unreasonable load on our infrastructure;
• reverse engineer, decompile, or attempt to derive the source code of the Service, except where that restriction is prohibited by law; or
• breach the terms of any Destination platform, or use AccordMix to evade a suspension imposed by one.

We do not pre-screen broadcasts. We may investigate a credible report and, where a breach is clear, suspend a broadcast, an account, or an Organization.

9. Copyright complaints

If you believe material broadcast or hosted through AccordMix infringes your copyright, email hello@accordmix.com with: your contact details; identification of the work; identification of the material and where it can be found; a statement that you believe in good faith that the use is not authorised; a statement that the information is accurate and that you are the rights holder or authorised to act for them; and your signature.

We will review valid notices promptly and may remove or disable the material. We terminate the accounts of repeat infringers.

10. Plans, billing, and cancellation

• Free plan. Some features are available at no cost, subject to the limits shown on the pricing page. We may change those limits with notice.
• Paid plans. Billed in advance, monthly or annually, through Paystack. Prices are shown in Nigerian Naira and US Dollars; the Naira price is a regional price and not a currency conversion of the Dollar price.
• Renewal. Paid plans renew automatically for the same interval until cancelled.
• Plan changes. Upgrades take effect immediately and are prorated. Downgrades take effect at the end of the current paid period.
• Cancellation. You may cancel at any time from the billing page. Your plan stays active until the end of the period you have already paid for; we do not refund the unused part of a period except where the law requires it.
• Taxes. Prices exclude VAT and any other applicable taxes, which are added where required.
• Price changes. We will give at least 30 days' notice before a price increase takes effect for your Organization, and you may cancel before it does.
• Failed payments. If a payment fails we may retry it and may suspend paid features until the account is brought current.

11. Availability, maintenance, and beta features

We work hard to keep AccordMix available, but we do not offer an uptime guarantee or service credits unless we have agreed one with you in writing. Live broadcasting depends on your internet connection, your encoder, and third-party platforms, none of which we control.

We perform maintenance, sometimes at short notice for security fixes. Features labelled beta, preview, or experimental are provided as-is, may change or be withdrawn, and should not be relied on for a critical broadcast.

12. Suspension and termination

You may stop using the Service at any time and ask us to close your account — see section 13 of our Privacy Policy.

We may suspend or terminate your access if you materially breach these Terms, if your use creates a legal or security risk to us or other users, if payment is overdue, or if we are required to by law. Except where the breach is serious or we are legally prevented, we will give you notice and, where the breach can be fixed, a reasonable chance to fix it.

On termination your licence to use the Service ends, we revoke and delete stored Destination credentials including any Google OAuth tokens, and we delete or anonymise your data on the schedule in section 11 of our Privacy Policy. Export anything you want to keep before you close your account. Provisions that by their nature should survive — sections 7, 13, 14, 15, 16, 18, and 19 — survive termination.

13. Our intellectual property

The Service, including its software, design, and the AccordMix name and logo, belongs to us and our licensors. These Terms grant you a limited, revocable, non-exclusive, non-transferable right to use the Service, and nothing more.

If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free right to use them without obligation to you. We will not identify you as the source without your permission.

14. Disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including any implied warranty of merchantability, fitness for a particular purpose, title, or non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or secure against every threat, that a broadcast will reach every Destination, or that recordings will be free of defects. Nothing in these Terms excludes liability that cannot lawfully be excluded, and if your local law gives you rights that cannot be waived, those rights stand.

15. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost goodwill, or lost or corrupted data, however caused and on any theory of liability, even if advised of the possibility.

Our total aggregate liability arising out of or relating to the Service or these Terms is limited to the greater of the amount you paid us for the Service in the twelve months before the event giving rise to the claim, or fifty thousand Naira (₦50,000).

These limits do not apply to liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or to any other liability that cannot lawfully be limited.

16. Indemnity

You will defend and indemnify AccordMix, its officers, employees, and contractors against third-party claims, damages, and reasonable costs arising from Your Content, from your breach of these Terms or of a Destination platform's terms, or from your infringement of another party's rights. We will notify you of any such claim, let you control the defence of it, and cooperate reasonably at your expense. You may not settle a claim in a way that imposes an obligation on us without our written consent.

17. Changes to these Terms

We may update these Terms. The date at the top of this page shows the current version. For material changes we will give at least 30 days' notice by email or in the studio. Continuing to use the Service after the notice period means you accept the new Terms; if you do not, cancel before they take effect.

18. Governing law and disputes

These Terms and any dispute arising out of them or the Service are governed by the laws of the Federal Republic of Nigeria, without regard to conflict-of-law rules.

Before starting formal proceedings, please email hello@accordmix.com describing the dispute. We will try in good faith to resolve it within 30 days. If we cannot, the courts of Lagos State, Nigeria have exclusive jurisdiction, and you and we each submit to that jurisdiction — except that either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information.

If you are a consumer resident elsewhere, this section does not deprive you of the protection of the mandatory consumer laws of your country of residence.

19. General

• Entire agreement. These Terms and the Privacy Policy are the whole agreement between us about the Service and replace any earlier understanding.
• Severability. If a provision is held unenforceable, it is modified to the minimum extent needed to make it enforceable, and the rest stands.
• No waiver. Not enforcing a provision on one occasion does not waive it.
• Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for a failure caused by events beyond its reasonable control, including internet or power failures, acts of government, or the actions of a third-party platform.
• Notices. We give notice by email to your registered address or in the studio. You give notice to us by email at hello@accordmix.com.
• No third-party rights. No one other than you and us may enforce these Terms.

20. Contact us

Questions about these Terms: Accord Ltd, 13, Primewater Views, Off Freedom Way, Lekki, Lagos, Nigeria — hello@accordmix.com.